General
What can I expect on my first visit?
You can expect a warm, welcoming experience designed to help you settle in from the moment you arrive. Your visit may include time to check in, enjoy select amenities, and ease into a treatment experience shaped around both immediate relief and longer-term well-being.
Do I need to be a member to visit Burke Williams?
No. Burke Williams welcomes both members and non-members. Membership offers a more ongoing relationship with treatments and amenities, but individual visits are available to anyone booking services.
Are reservations required?
Reservations are recommended, especially if you want a specific treatment, time, or location. This helps ensure you can experience Burke Williams in the way that best fits your schedule and goals.
Where should I park?
Parking varies by location. We recommend checking your selected spa page before your visit so you can arrive with enough time to settle in and enjoy the experience fully.
Can I use my phone inside the spa?
To preserve a calm, restorative environment, phone use should be kept to a minimum and may be restricted in certain areas. The goal is to protect the slower pace and sense of ease that define the Burke Williams experience.
What is your age policy?
Age requirements may vary by service and location. We recommend checking with your preferred spa before booking so the treatment and setting are appropriate for the guest.
What should I bring with me when I visit the spa?
Please bring payment and identification. Swimsuits optional. Robes, towels, and slippers will be provided. You will be provided with a locker to store your belongings.
Membership
How long is membership valid for?
Membership remains active for as long as your account is in good standing and your monthly membership continues. It is designed to support an ongoing rhythm of treatments, amenities, and member benefits over time.
How do I cancel my membership?
Memberships are generally intended for the member, though select plans may include sharing options or guest privileges. Specific inclusions depend on the membership selected.
Can I share my membership with someone else?
Yes. Guests may park in the Kaleidoscope parking structure, with escalator or elevator access to level 5. Complimentary parking is included, helping make the arrival experience feel more seamless.
Spa service
Can I wear retinol before my facial?
It is usually best to avoid retinol before a facial, especially if your skin is sensitive. This helps ensure your treatment is better aligned with your skin’s condition and the results you want from the service.
Are the massages safe for pregnant women?
Some massage treatments may be suitable during pregnancy, depending on the service and stage of pregnancy. Speaking with the spa before booking helps ensure the treatment is appropriate and tailored to your needs.
Is there anyone I can speak to about a billing, treatment, or customer service issues?
Yes. We can assist with billing questions, treatment concerns, and guest support. The team can help review your experience and guide you to the right next step.
Do you offer payment plans?
Payment options may vary depending on the service, membership, or purchase type. Each Burke Williams location can provide the most accurate guidance based on what you are booking.
Gift cards
How can I use my Gift Card?
Gift cards can be applied toward Burke Williams services, treatments, products, or experiences. This makes gift cards flexible to enjoy everything from a single service to a full day visit.
Do Gift Cards expire?
Gift cards may be subject to specific terms or promotional conditions. Please refer to the purchase details for the most accurate information.
Can I use my gift card to purchase special promotions or discounted services?
This may vary depending on the promotion. Checking the offer details in advance helps ensure the gift card is applied in the way that delivers the most value.
Special events
Can I plan an event at a Burke Williams location?
Yes. Burke Williams can accommodate a range of special gatherings, from bridal celebrations to corporate events. These experiences are designed to feel thoughtful, restorative, and more elevated than a typical group outing.
Shop Purchases
What is your product return policy?
Product return eligibility may vary by item and purchase conditions. For the most accurate guidance, Burke Williams can review the order details and advise on the available options.
I don't want my package anymore, can I get a refund?
Package refunds may depend on the purchase terms and whether any portion has already been used. Burke Williams can review the package details and help determine what options are available.